Privacy Policy

1. Data controller

Website owner: SoluZen
Contact email: info@soluzen.pro
Website: https://soluzen.pro

Full company registration details (legal name, tax ID (NIF/CIF) and registered office) will be published in this section as soon as they are confirmed.

You can exercise any of your rights or ask any question about this policy by writing to info@soluzen.pro.

2. What data we collect and why

We only collect the data you voluntarily provide through the following channels:

• Contact form: name, email, phone (optional), company (optional) and the message you write to us. We use them solely to reply to your enquiry.
• China Business Immersion form: your identification details and the details of your project (sector, goal in China, previous experience, dates, number of participants, etc.) that you give us when requesting information about the programme. We use them to assess and manage your request and to prepare the corresponding proposal.
• Newsletter: your email address, if you subscribe voluntarily, to send you content from the SoluZen Knowledge Centre.
• WhatsApp: if you write to us on WhatsApp, we process your number and the conversation in accordance with that platform's terms, for the sole purpose of replying to you.

We do not collect payment data or special categories of data (health, ideology, etc.) through this website.

3. Legal basis

The processing of your data is based on:

• Your consent, when you voluntarily fill in and submit a form or subscribe to the newsletter.
• Taking pre-contractual steps at your request, when you ask us for information or a proposal about our services.
• SoluZen's legitimate interest in replying to the enquiries addressed to us.

4. Data retention

We keep your data only for as long as necessary to deal with your enquiry or manage the business relationship arising from it and, where applicable, for the periods required by law. You can request its deletion at any time, unless there is a legal obligation to retain it.

5. Recipients and data processors

Your data is not disclosed to third parties unless required by law. To run the website and manage communications we may rely on service providers (for example, web hosting and email tools) acting as data processors, who access the data only to the extent necessary to provide that service and under the safeguards required by the GDPR.

Currently, SoluZen relies on a web hosting provider to run the site and on its own system, built into the website, to manage contact requests and newsletter subscriptions — no external email marketing tool or third-party CRM is used for now. This section will be updated if that changes.

6. International transfers

Some of the providers mentioned in the previous point may be located outside the European Economic Area. In that case, we make sure the transfer is covered by appropriate safeguards (such as the standard contractual clauses approved by the European Commission).

7. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability at any time by writing to info@soluzen.pro and stating the right you wish to exercise.

If you believe we have not processed your data correctly, you also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Security

We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or alteration.

9. Minors

SoluZen's services are aimed at companies and professionals. We do not knowingly collect data from minors through this website.

10. Changes to this policy

We may update this Privacy Policy to reflect legislative changes or changes in how we process your data. The date of the last update appears at the top of this page.